How can I check on the status of my order?
If you wish to check your current order status click here!
Frequently asked questions for order status, processing, and other policy questions.
If you wish to check your current order status click here!
Unfortunately we do not accept Pre-Paid Gift Cards. Our system only accepts PayPal and major Credit/Debit Cards that are linked to a valid Billing Address.
Processing means we have received your order and it is in queue to be done. Our processing time is currently about 1-3 business days due to the busy holiday season. Business days meaning Monday through Friday. If you wish to speed up processing time
We can ship most normal orders to addresses other than the Billing Address. However, we are unable to ship relatively large orders to an address other than the Billing Address associated with the credit card used. The customers of such orders will be
Usually when getting a fraud alert it means that billing information entered does not match the cards billing information. If billing is different than the shipping address make sure to select the box on the checkout to change it. Your funds may be p
Currently we do not take phone orders. All orders can be placed strictly online. If for some reason there is a problem feel free to call us and we will walk you through it.
To cancel an order it is best to call us during working hours, 7-3:30 PST M-Fri, and get it before we ship it out. An email will work but your order may get shipped out before we can get to it. Especially true if you chose rush processing.
For the safety of our customers and to retain order accuracy, we are unable to make any changes to orders. However, if your order has not yet entered our Shipment process, we can cancel and issue a full refund for the order.
Usually when something like this happens it entirely has to do with the use of an incorrect Billing Address. The Billing Address has to be the Billing Address associated with the card. If you put an incorrect Billing Address, as a fraud protection, i
If you find that there was an error with your order, please e-mail us immediately regarding the issue. We will gladly take care of any errors within 30 days of purchase once we have confirmed the mistake with our records. We can be reached at: [email protected]
An order confirmation with a copy of your drivers license and credit card may be required before processing an order if our fraudulent system detects something out of order. This is usually a wrong billing address, a very strange shipping address, or